Access - Expectations

Access Expectations / Practice Activity

Our Approach / Service - We have an open and honest approach to the services we offer, and how to access them. We will also signpost you to additional services where appropriate

We aim to provide a clear, open, and consistent approach to how our services are accessed. We will always guide you to the most appropriate service for your needs and, where appropriate, signpost you to other services outside the practice.

How to contact us - Our preferred method of contact for appointments and general enquiries is via our eConsult system, available on our website. This allows us to receive, review, and direct your request quickly and efficiently to the most appropriate member of the team.

We understand that there may be times when you are unable to use eConsult, including when you feel too unwell or require additional support. In these circumstances, traditional contact methods remain available.

Our phone system - If you contact the practice by telephone or in person, a trained member of our team will ask a small number of questions to ensure you are directed to the most appropriate service. Where an appointment or further input is required, an eConsult will be completed on your behalf.

Triage - All requests are reviewed by our clinical team, including the Duty Doctor, who will determine the most appropriate next steps based on clinical need and available services.

We have developed a dedicated system within the practice to manage eConsult requests efficiently. All clinical eConsults are triaged by a GP, with the Duty Doctor responsible for reviewing requests on the day, ensuring that decisions about your care are made by a qualified clinician.

Each triaging GP is supported by a trained administrator, who assists with coordinating the process and ensuring requests are managed promptly and effectively.

Nurse Appointments – nurse appointments are available to book up to 4 weeks in advance, subject to availability.

Practice Activity

As part of our contract with the BCU HB we are committed and aim to increase accessibility where needed. Each month we will publish our activity statistics here for you to view.

Previous Data - Click here