Times & Out Of Hours

Surgery Opening Times (Front Door)

Our front door is officially open at the below times. Clinicis may be operational prior to 8.30am in which case the door will be open. Some of our Duty Doctor's appointments also run after 6.00pm. For patients attending appointments after 6.00pm, access is via the side door.

Our appointment booking system has recently changed. Please read below prior to calling the surgery to make an appointment. Thank you for your cooperation.

HOW TO BOOK an appointment has changed:

From the 1st November, we moved to a total digital / electronic triage system. Our eConsult system which supports this change is operational between Monday and Friday, 8.00am to 4.00pm.

There are two ways to book your appointments and we would like to encourage you all to use the first system below, point 1 please. See our eConsult links directly below.

Those with internet access

To make an appointment, use our eConsult system, which is available via our website. The information you provide will be triaged by our doctors and advanced nurses. The large benefit of this method means that you don't have to hold on the phone or us call back. We will initiate the call back to you. It's simple to use, you do not need to register with eConsult prior to using it, therefore no username or password is required to use this system.

To get started, click one of the links below:

Those without internet access

If you do not have internet access, or perhaps need support using the system, please call the surgery as usual. We will then run the eConsult triage system for you. Our reception team will ask you a number of triage questions which will go into the same system as in point 1. Once complete, our clinical triage team will review your details and make contact with you.

We kindly ask you for your support, to help us, help you, get the right appointment as easily as possible.

Telephone Access

Our phone lines are still open available from 8.00am to 6.30pm, Monday to Friday. When you call an automated answering service will greet you. We endeavour to answer all calls as soon as we can. Please bear in mind, that at busy times a queue may be in operation. We thank you for your patience.

However, if you wish to book an appointment, may we please encourage you to do so, via Point 1, above.

Urgent / same day appointments

Same day appointments are available for urgent cases.

If you feel you have an urgent medical condition, please contact us from 8.30am. Your call will be answered by our reception team as soon as we can. If you cannot get through straight away, we kindly ask you to retry. Our reception team will take some details from you, and if appropriate add you to the telephone triage list with a GP or Advanced Nurse Practitioner. The assessing clinician will arrange an appropriate appointment for you. Any additional urgent cases will be dealt with on the day, by our Duty Doctor.

NHS 111

NHS 111 is available on a 24/7 basis, every day of the year.

NHS 111 is an easy and quick service for patients to get the right advice or treatment they need, be that for their physical or mental health. You can call them if you are feeling ill and unsure what to do. You can access the service by calling 111 from your phone or via their website - 111.nhs.uk. Please note: The GP out of hours service is now accessed via 111.

Out of Hours / Urgent Visits

During our out of hours periods; e.g., evenings, weekends and bank holidays please contact 999 or NHS 111, by dialling those numbers from your phone. Should you call our number during this time, information will be given to this effect on the recorded message. 999 should be used for emergencies. Details regards the NHS 111 service can be found in this leaflet.