How to book your appointment has changed From the 1st November, we moved to a total digital / electronic triage system. Our eConsult system which supports this change is operational between Monday and Friday, 8.00am to 4.00pm.
There are two ways to book your appointments and we would like to encourage you all to use the first system below, point 1 please.
1. Those with internet access - To make an appointment, use our eConsult system, which is available via our website (the links directly below). The information you provide will be triaged by our doctors and advanced nurses. The large benefit of this method means that you don't have to hold on the phone or us call back. We will initiate the call back to you. It's simple to use, you do not need to register with eConsult prior to using it, therefore no username or password is required to use this system.
To get started, click one of the links below:
2. Those without internet access - If you do not have internet access, or perhaps need support using the system, please call the surgery as usual. We will then run the eConsult triage system for you. Our reception team will ask you a number of triage questions which will go into the same system as in point 1. Once complete, our clinical triage team will review your details and make contact with you.
We kindly ask you for your support, to help us, help you, get the right appointment as easily as possible.
Calling us
Our phone lines are still open available from 8.00am to 6.30pm, Monday to Friday. When you call an automated answering service will greet you. We endeavour to answer all calls as soon as we can. Please bear in mind, that at busy times a queue may be in operation. We thank you for your patience. However, if you wish to book an appointment, may we please encourage you to do so, via Point 1, above.
Urgent / Same day appointments
Same day appointments are available for urgent cases. If you feel you have an urgent medical condition, please contact us at 08:30am. Your call will be answered by our reception team as soon as we can. If you cannot get through straight away, we kindly ask you to retry. Our reception team will take some details from you, and if appropriate add you to the telephone triage list with a GP or Advanced Nurse Practitioner. If the clinician deems your condition to be urgent then you will be dealt with on the day. If the clinician does not deem you condition to require an on the day appointment, you will be treated in the most appropriate way. Once all of our urgent appointments have been taken, any additional urgent cases will be dealt with on the day, by our Duty Doctor.
My Health Online
To make life easier and more convenient for you, we have introduced the option to request repeat prescriptions over the internet. This service is called My Health Online.
Before you can start using My Health Online, you must register your details at reception. You will need to provide some proof of identity. When you have done this, you will then be provided with PIN numbers to register online and set up your account.
Your personal details are protected using the highest standards of internet security to prevent them being intercepted. It is your responsibility to keep your log in details safe.
Only you and your GP surgery can see this information. If you have any further enquiries, please ask at reception.
Cancelling appointments
If you are unable to keep an appointment, please inform us as soon as possible so that your appointment may be allocated to another patient. Patients who do not attend for three appointments and who do not notify the practice may be removed from the practice list.
Who will I see
Patients can express a preference of which doctor, nurse or HCA they wish to see. Whilst the practice will endeavour to comply it might not always be possible and, if that is the case, an explanation will be offered. We may also be able to offer you an appointment with a Welsh speaking member of staff where available.
Children under 16
Children under 16 must be accompanied by their parent or guardian. If they attend alone they will only be seen in exceptional circumstances.