The practice makes every effort to provide a high standard of patient care and is continually looking for ways to improve patient services. We have listed below standards of service that you can expect from this practice. In return we ask you to co-operate with us by treating staff courteously
Standards of care
As an NHS patient registered with our practice you are entitled to:
- Courtesy and respect from the staff.
- Privacy and confidentiality when speaking to any member of staff.
- A health service that is sympathetic and responsive to your individual needs within the resources available.
- Be given an appointment the same day if you need to see the doctor urgently or as soon as possible for routine concerns.
- A clear explanation of any treatment proposed for you by our practice team.
- Expect your medicines to be reviewed regularly if you are receiving repeat prescriptions.
- Be referred to a Consultant, acceptable to you, when your GP thinks it is necessary.
- Have access to your health records, as allowed by GDPR. Please write to the practice manager if you would like to see these or have copies made. There may be a small charge for this service. This request can be made verbally, please ask us for further information if this is the case.
- Have your telephone enquiries answered promptly and dealt with efficiently.
- Be informed of test, x-ray and outpatients results upon request after 4.00pm.
- We will attempt to accommodate all appointment requests from patients.
In addition:
- Registered patients aged 16-74 who have not been seen for three years may request a consultation.
- Registered patients aged over 75 years who have not been seen in the previous 12months may request a consultation.
If you are unable to attend the surgery for this consultation because of your medical condition, a home visit may be arranged.
The practice will only restrict or withdraw your rights to care in exceptional circumstances when you have failed to behave in a way which is deemed unacceptable.
How you can help us to help you
- By treating all our staff, fellow patients, carers and visitors to the practice politely and with respect at all times
- By giving the doctor all the relevant information about your condition and past medical history
- By letting us know when you move address or change telephone number
- By keeping appointments or giving as much notice as possible if you have to cancel
- By using your appointment for one person only
- If you have an enquiry, please ensure you re-contact the surgery for the response.
- By not expecting a prescription every time you see the doctor - implementing our advice can be more effective than drugs
- By giving 72 hours' notice before collecting prescriptions, including repeat prescriptions
- By remembering if you need a home visit to make your request as soon as possible from 8.30am
- By not consuming alcohol, smoking or taking any form of non-prescribed medication or drugs whilst on the surgery premises
- By understanding that if you display any aggressive, threatening or violent behaviour towards any member of staff employed by the practice or put any staff or members of the public in fear of their own safety, you will be removed from the practice list and the matter will be referred to the police.
You can help us by letting us know when you are not happy with the services we provide of if you have useful comments about how they can be improved. A suggestion box is available in reception for your contributions to improving our service.