We fully accept that when people are unwell and possibly anxious, they may well be shorter tempered than usual. However, there is no reason why our dedicated and loyal staff should tolerate unprovoked blatant rudeness, aggression, and unreasonable demands.
This policy is designed to protect all the staff within the surgery. If we experience patients demonstrating the above behaviours a full investigation will be carried out. This may result in a patient being removed from our list.