New Appointment System Posted on 20 Nov 2023

We have implemented a new appointment booking system. It’s 100% online and electronic, using the triage system through eConsult. If you are unable to use this system, please call to speak to one of our reception team who will help complete it for you. We do ask however that if you have internet access via a phone, tablet or PC, etc. that you must use the system yourself. It’s simple to use, and no login or passwords are required.

This new system will allow us to prioritise patients based on urgency, ensuring that those with the most pressing needs are dealt with sooner, while also providing timely care for routine matters.

We will be asking you to complete an eConsult via our website and we will endeavour to reply to all contacts regarding clinical matters by the end of the next working day. Responses to admin enquiries may take longer. If you are unable to use this system, please call to speak to one of our reception team who will help complete it for you.

This change aims to improve access to care, allocate resources efficiently and enhance your overall healthcare experience.

We appreciate your ongoing trust in Pendre Surgery and are committed to delivering the best possible care for you and your family.

Kind regards,
Pendre Surgery